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If identity fraud occurs, there are a number of negative repercussions for patient access, but this is also true for patients.
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Undocumented individuals may have a single Social Security card and pass it around to several people. In other cases, an electronic medical record may describe a patient of a different age or gender than the person standing before you.
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In the past, when they needed contact information for patients, registrars typically obtained an address and home telephone number and their job was done. But these days, many patients would rather be reached on their cell phone or via e-mail or text messages.
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At one time or another, every patient access manager has come across a staff person who habitually complains, spreading negativity to other employees.
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Is your patient access department considering investing in software to decrease and manage claims denials? If so, compliance and customer service must be considered, says Katherine H. Murphy, vice president of access solutions at Nebo Systems, a division of Passport Health Communications in Franklin, TN.
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Emergency departments across the North Shore-Long Island Jewish Health System in Great Neck, NY, care for hundreds of thousands of patient each year who are treated and released without being admitted to the hospital.
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Too many claims denials lead to loss of revenue and unhappy administrators two things no patient access department can afford, especially in this economy.
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For one health system, the path to being a "Best Place to Work" began with small steps. It started with a focus on the well-being of employees as well as the outcomes of patients. And after years of work, while garnering accolades for its wellness program and other benefits, it yielded a substantial savings in medical costs and workers' compensation claims.
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Work-based wellness programs and other occupational health initiatives are getting a boost under a little-known provision of the health care reform legislation.